Airtel justifies VoIP charges by imposing Rs 75 for 75MB for 28 days

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Airtel’s has decided to charge its subscribers additional for utilizing VoIP services like Skype and Viber has obviously gone under significant criticism. The steps taken by airtel against the extremely fabric of net neutrality, which has all of a sudden get to be significant in India.

Regardless of the possibility that you have paid for a 2G or 3G data pack, calling somebody utilizing an service like Skype or Viber will bring about additional charges 4p per 10kb on 3G network, and 10p per 10kb on 2G network to be correct. Prior such services didn’t bring about any charges at all.

Airtel will be soon releasing new separate VoIP data packs that for prepaid users, the VoIP select pack will be costs at Rs 75 for 75MB with a valid for 28 days. This will permit users to make between 200 to 250 minutes of calling. Thus, affordable VoIP plans will soon be announced for postpaid users. There would be no different charges in particular of VoIP calls.

Press release

Over the last twenty years, we have invested over Rs. 140, 000 crores in rolling out telecommunications services in every nook and corner of the country. In addition, we have paid over Rs. 50, 000 crore in terms of government levies in just 5 years. Going forward, we are committed to rolling out data networks across the country. In order to ensure this, our business must be viable and sustainable. Our voice services that are enjoyed by every one of our customers provides us the capacity to continuously invest in and upgrade our networks on an ongoing basis. We, therefore, believe that VoIP services in their current form are not tenable for us as a business. As a result, we will charge separately for VoIP services.

However, in line with our philosophy of putting our customers above all else – we are committed to making VoIP services extremely affordable and attractive by ensuring adequate minutes for a very small charge on VoIP.

As a result, in line with the recent announcement of our VoIP (Voice over internet protocol) pack, Airtel would like to clarify the following:

Our Customers can enjoy a superior VoIP calling experience on Airtel’s network by choosing from a range of new VoIP specific data packs that will soon be launched. For prepaid users, the VoIP exclusive pack will be priced at Rs. 75 for 75MB with a validity of 28 days. This will allow customers to make between 200 and 250 minutes of calling. Similarly, affordable VoIP plans will soon be launched for postpaid customers. There would be no other charges in respective of VoIP calls.

The VoIP update is not applicable with immediate effect. This change will be implemented in a phased manner over the next few weeks. In all cases, our customers will proactively be informed about these VoIP charges in advance through the company’s standard communication channels like SMS, USSD pop-up, email etc.

Prepaid customers who have purchased data plans before 24th December 2014 are entitled to use all services opted-for till their packs are consumed or expire, following which, the new terms & conditions on VoIP usage will apply.


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