Samsung only said that the Galaxy Note 7 batteries were exploding due to a manufacturing defect. But a new report reveals the real reason behind the explosions.
Samsung’s nightmarish-run with the Galaxy Note 7 isn’t showing any signs of ending soon. Despite acknowledging the issue with the batteries and announcing a recall, reports about exploding the Galaxy Note 7 continue to surface online. Though Samsung mentioned a manufacturing defect caused the batteries to explode, it didn’t get into the details. A new report may have just revealed the real reason why the Galaxy Note 7 batteries are exploding.
A Bloomberg report claims how Samsung rushed to get the Galaxy Note 7 out in the market ahead of Apple’s launch of the iPhone 7 and iPhone 7 Plus. In its haste to get the phablet ready, one of Samsung’s suppliers may have overlooked a manufacturing defect. Samsung has said that a manufacturing defect caused the separators to malfunction, which resulted in the diodes coming in contact with each other. But the publication quoted the chairman of the US Consumer Product Safety Commission as saying that the real reason for the batteries exploding is that the “phone’s battery was slightly too big for its compartment and the tight space pinched the battery, causing a short circuit.” The issue with the batteries is said to be restricted to the units manufactured by an SDI affiliate. Since the issue though, Samsung has moved on to another supplier called Amperex Technology Ltd., a unit of Japan’s TDK Corp.
Such was the rush to get the new phablet into the market that Samsung absolutely pushed its suppliers to get the components ready in time, even if it meant that factory workers had to work long hours. But what comes as a surprise is how Samsung has been equally hasty in the way it has handled the recall and replacement of the faulty Galaxy Note 7. Buyers have largely been left confused on how exactly to get their units replaced and if their phone is actually in need of replacing. In only the last couple of days has Samsung come up with guidelines on how to identify if one’s Galaxy Note 7 unit is faulty and also launched a micro site meant for the Galaxy Note 7 exchange.
Before the recall, Samsung had claimed that over 2.5 million Galaxy Note 7 units were shipped. But after reports of explosions, the company announced a worldwide recall, and even delayed launch in India. Later, several public transport services banned passengers from carrying a phablet. Estimates say that the cost of replacing all the faulty units could set Samsung back by $2 billion. The company has only just started rolling out ‘safe’ units of the phablet in South Korea and it will be doing the same in other countries in the coming days. In India, the Galaxy Note 7 was set to go on sale earlier this month, but the battery fiasco has indefinitely postponed the sale date. Samsung has yet to announce an official date of sale.