Matte black iPhone 7 chipping issue plagues users; Apple calls it ‘cosmetic damage’

iphone 7 chipped paint

The issue of chipping paint is more observed on the larger iPhone 7 Plus than the smaller iPhone 7.

Apple might have made the new matte black finish of the iPhone 7 and iPhone 7 Plus a new industry standard, however, it is still far from a perfect finish. The new color choice was introduced with the launch of Apple’s newest iPhones last year. But, as these iconic phones are becoming older, they have started showing signs of wear and tear; and some really ugly ones. A number of users of the matte black iPhone 7 and iPhone 7 Plus have issues with the smartphone’s chipping paint finish. It has been further observed that the instances of chipping paint is more on the larger model as compared to the smaller iPhone 7.

The complaints are mostly concerning the anodized finish around the speaker grille at the bottom of the iPhone as well as around the physical button at the corners. Although chipping issues are typical to the iPhone’s edges – surfaces which are more prone to daily damages – some consumers are noticing that even the rear panel is having chipping issues, 9to5 Mac reports.

In one of the complaint threads on the Apple Support forum, users are detailing the damages in length with pictures associated with the issue. There are instances where despite using a protection case, the chips still appeared. In another instance, one user writes that in three weeks of purchasing the iPhone 7 Plus, the paint started chipping near the speakers. Upon contacting Apple Care, the user was told that the problem is not covered under warranty and was in fact, a ‘cosmetic damage’.

It is worth mentioning that at the time of introducing the new iPhone 7, iPhone 7 Plus, Apple particularly stressed that getting the jet black (glossy finish) color right was an expensive process. Given that it was also a smudge-attractor, many early buyers chose to settle with the matte finish. However, now it appears even the matte finish is no less prone to damages.

At the moment, it is unclear if the problem is widespread but it does remind one of the ‘Scuffgate’ which the iPhone 5 suffered. When the iPhone 5 was launched, users complained that the black paint could be easily scuffed. Given Apple is calling its own design flaw a ‘cosmetic damage,’ some users have taken upon themselves the task of fixing the ugly chipping by using acrylic paint on damaged areas.

Meanwhile, those wondering if a Jet White finish iPhone 7 will be announced, the dream just got a little more distant as Apple apparently needs more fixing for the black variant before moving ahead with the color palette.


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